I've come across a situation that I think might be a good feature: I had a user call me and ask to change their email address. Happens pretty often. I went into the admin section and updated it. But I noticed that their old tickets (status: closed) and even their newer tickets (status: open) were not updated.
Right now, I have to go in and update each ticket manually with their new user field. So the feature request is this: Is there any way you could have the system automatically update the customer information of their tickets if I change their email address? Or could there be some kind of global search and replace? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
