On Thursday, April 01, 2004 4:01 PM
Teodor Georgiev <[EMAIL PROTECTED]> wrote:
> And it would be a great idea if "freetext fields" could be filled
> when customer generates new ticket. This way one can collect all the
> needed information from the customer in a structured way.
This is already possible by now. Have a look in
Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some
commented lines there, that, when uncommented, perform exactly what you
want. This is true for file revision v1.10, it may well be you'd have to
upgrade to that version. Update Kernel/Modules/CustomerMessage.pm, to
revision 1.27 (_not_ 1.28).
hth,
Robert Kehl
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