Hello I'm testing OTRS with good results, but i've a question. It's possible to have templates in then Contact customer (phone) like in the Compose Answer (email)? The problem is that we contact other �reas regarding a ticket via phone and must have a template diferent for the ticket queue
Regards Filipe H _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
