Robert Kehl wrote: > On Saturday, April 03, 2004 6:35 AM > Tyler Hepworth <[EMAIL PROTECTED]> wrote: >> Earlier, I posted that queues were not showing in Queue View except >> for Personal and Raw. So, I decided to move a ticket into the Raw >> queue from the General Queue. The ticket count in Raw does not >> increase and when I click on the Raw queue, the ticket is not there. >> I can still access the ticket by clicking on "locked tickets". When >> I look at the ticket it states that it is part of the Raw queue, but >> it does not show. > > Ah, now it's clear. Locked tickets do not appear in the > QueueView, only unlocked do. Unlock the ticket and it's there. > > hth, > > Robert Kehl
That did the trick, thank you. Still trying to understand the system. Playing with everything I can think of to see how the application reacts to being on SQL server instead of MySQL. Tyler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
