Hey Adrián,
I had a similiar problem. I could solve it by changing the user name and
password. I just left them blank. Then it worked. I don't know why this is,
but for my it solved the problem.
Hope I could help you,
Andreas Bublitz
Adrián Deccico wrote:
> Thanks for the info, I have test Mercury with Outlook Express with the
> same Config.pm settings and is working fine, but Otrs allways said me
> the same
>
> Error: SMTP authentication failed! Enable debug for more info!
>
> This is my Config.pm file
>
> # $Self->{SessionUseCookie} = 0;
> $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
> $Self->{'SendmailModule::Host'} = '127.0.0.1';
> $Self->{'SendmailModule::Port'} = '25';
> $Self->{'SendmailModule::AuthUser'} = 'Admin';
> $Self->{'SendmailModule::AuthPassword'} = 'asaptel';
>
> Best regards
>
> Adrián
>
> -----Mensaje original-----
> De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de
> Tyler Hepworth
> Enviado el: Friday, April 16, 2004 7:26 PM
> Para: 'User questions and discussions about OTRS.'
> Asunto: RE: [otrs] problems sending emails
>
> Adrián Deccico wrote:
> > Where I cant put this parameters? In Mercury> In any file?
>
> Sending email from the system is completely independent of Mercury. You
> just need an smtp host that will accept your user name and password.
> You put these paramters in your "Config.pm" file. The same that you
> setup database connections, passwords, etc in. You already have a
> Config.pm and it should be configured with basic information that was
> placed there from the WebInstaller. Just search your system for
> Config.pm. You will find that the sendmail parameters are already in
> there - just with generic information. In case they are not, here is
> the complete list of params that you need to add to Config.pm. (Did I
> mention Config.pm enough? :-) )
>
> $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
> $Self->{'SendmailModule::Host'} = 'smtpserver.example.com';
> $Self->{'SendmailModule::Port'} = '25';
> $Self->{'SendmailModule::AuthUser'} = 'username';
> $Self->{'SendmailModule::AuthPassword'} = 'password';
>
> Hth,
>
> Tyler
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