We are running OTRS 1.2.3 on SUSE 9 Professional. We are trying to get OTRS to obtain CustomerUser data from our NetWare 6.5 LDAP server. We can use the ldapsearch command from the console on the OTRS machine to pull down information from our users OU via an anonymous read:
ldapsearch -h 192.168.3.179 -b "ou=users,o=MRL" -x "(objectclass=*)" It returns # search result search: 2 result: 0 success # numResponses: 330 # numEntries: 329 Net::LDAP is installed. Here is the CustomerUser section of our Config.pm: $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Name => 'LDAP Source', Params => { # ldap host Host => '192.168.3.179', # ldap base dn BaseDN => 'ou=users,o=MRL', # search scope (one|sub) SSCOPE => 'sub', AlwaysFilter => '', # Net::LDAP }, # customer uniq id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; When we go to the OTRS index web page we are seeing this error: Software error: Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 42. My sense is that are we are close to having it correctly configured but not quite there. What should we be doing differently? Andrew Ferris Network Support Analyst MRL/iCAPTURE Centre/ASL _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/