On Tuesday, April 20, 2004 10:50 AM
Simone Balboni <[EMAIL PROTECTED]> wrote:
> I would like to send closed ticket notification WITHOUT sending all
> ticket status change notifications.
> I looked up on the list to find solutions about that, but found only
> confirmation to the fact that it is only possible to send
> notifications for all ticket state change, without distintions.
> Has anyone solved this problem? It's possible to put an "if" in
> Kernel/Config.pm to allow the notification only in case of Ticket
> State Change TO "Close"?
This is indeed not realized by now, sorry.
Contact [EMAIL PROTECTED] if you want to see it implemented soon, as it's
not impossible, for sure. What is impossible?
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
