> We have some tickets that were closed but after a couple of days > there some issues came up. I would like to re-open the tickets and > finish them correctly. >
Do you mean that the customer sent further mails or do you just want to add something? In the second case I would suggest you to search the tickets via the utilities page. Then you can lock the tickets and add a note. Lars > Regards, > > Jorick Astrego > IBM Certified System Administrator - Lotus Notes and Domino > > Quality On-Line® > Hengelosestraat 501 > P.O. Box 1414 > NL-7500 BK Enschede > the Netherlands > Phone +31 53 4809090 > Fax +31 53 4342040 > Internet http://www.qualityonline.nl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
