Hi all, I am still looking for a way to solve following questions. Any suggestions?
1. Is it possible to have a notification like this: ---------------------------- Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket). ---------------------------- 2. Is it possible to search for or have a Queue view that has "all tickets modified today" option. 3. Is it possible to search incoming email for the string "Accounted time: 10" and then add that info to the ticket (ie. using PostMaster Filter Modules). Thanks Ivica _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/