Hello! I'm using OTRS 1.2.3. In Config.pm option $Self->{AgentCanBeCustomer} = 1; is present.
What is the way for an agent to act as customer and create his own tickets? I don't see any possibility to do this in agent's interface... With respect, Andrej Bazovkin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/