On Friday, June 04, 2004 1:35 AM
Leonardo Amezquita <[EMAIL PROTECTED]> wrote:
> I have a problem when i closed a ticket.
> The problem is that the time follow runing after of closed the ticket.
> what have that make for that its no hapend
Same old story: Time is not to stop.
I guess what you want is not the age of a ticket, but the duration of
time from its beginning till the last state of type 'closed'. This is
merely a matter SQL and statistics. For the moment, you cannot solve
this issue from within OTRS without thorough coding.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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