Hello guys, Is there a way to put the ticket id also in the body ?
I would like to set an autoresponse like that: <autorepsonse> Dear <OTRS_CUSTOMER_REALNAME>, Thank you for your ...... This <ticket id> is assigned to your email and will be used in order to track ..... </autoresponse> Also will be helpful to set the ticket state into the body, the message looks like that: Ticket ID: xxxxxxxxxx Ticket state: Open ++++++++++++++++ operator message +++++++++++++++ Cheers, Daniel ---- This message has been scanned by BitDefender and found to be clean. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
