[otrs] Agent name in the From: when reply to ticket

Fri, 02 Jul 2004 04:56:04 -0700 

Hi,

  Is there a way to have the real name of the agent who reply to a
customer.

ie:
        From: [EMAIL PROTECTED] (Yann Richard)


                Yann

-- 
   o--------------------------------------------------------------o
   | Yann Richard                                                 |
   | GPG FingerPrint:                                             |
.oO|    A2F4 1EFB 66B6 65F8 1093  E11A 3E0A 9DF6 72E7 DE9E        |
   `--------------------------------------------------------------o
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