Alex Kelly wrote:
Hello All,
In our organization, the helpdesk is using the FAQ internally for all
of their own documentation to help people when they call in with
tickets. As such, I would like the defautlt FAQ state to be Internal.
I have done a few searches and looked through the Defaults.pm and
cannot seem to find a setting for this. Does anyone know how to
accomplish this?
Thanks,
Alex Kelly
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You need to just dissalow everyone accept your agents to write to the
FAQ queue. Then only your agents can write to it inside your company. I
believe that is a way to accomplish it. Hopefully someone will confirm
this for me.
thanks
marshall
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