Is it possible to use the "Utilities" to search for tickets by history? I would like to see all tickets with the history entry "Customer sent new ticket via web". That way I can find out who is using the web interface vs email. If not available, this might be a nice feature to add to OTRS.
Thanks, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
