> This might not solve all your issues, but I'd suggest changing the > types of the serial number columns so that your indexes actually come > into play. You might want to ask postgres to explain its plan for the > query above to confirm that this is a problem for you ("EXPLAIN SELECT > sdt.name..."), but I'll bet it is. > > Se also the thread http://thread.gmane.org/gmane.comp.otrs.devel/530, > where Robert Mathews outlines a way to change the type of these > columns in-place. (He does this to harmonize the columns to bigint; > I'd suggest going from bigint to conventional int.)
Thanks for the info Arne. Here's pg's explain output: Sort (cost=7132.87..7132.87 rows=1 width=3062) Sort Key: sa.id -> Nested Loop (cost=1716.31..7132.86 rows=1 width=3062) Join Filter: ("outer".ticket_id = "inner".id) -> Seq Scan on article sa (cost=0.00..5379.65 rows=2 width=1485) Filter: (id = 44681) -> Materialize (cost=1716.31..1724.51 rows=820 width=1581) -> Hash Join (cost=1.19..1716.31 rows=820 width=1581) Hash Cond: ("outer".user_id = "inner".id) -> Seq Scan on ticket st (cost=0.00..1652.28 rows=10928 width=1513) -> Hash (cost=1.15..1.15 rows=15 width=72) -> Seq Scan on system_user su (cost=0.00..1.15 rows=15 width=72) It does appear to be using the index "article_pkey" (sa.id) unless I'm reading the above incorrectly... I'll give the other link (bigint-int) a try and see, but I doubt this will have a major impact on the problem. Henry -------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R73. Free Web Accelerator, WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails, 100MB personal webspace, and more! Phone Now! 086 11 11 440 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/