Sorry! For 'Priority' read 'Importance'
Markus, the suggestion below worked, but only when we declared Priority
rather than X-Priority (thanks Matt!):
$Self->{'PostmasterX-Header'} = [
...
'Priority',
...
];
and then this instead:
# Job Name: 1-Match
# (Set incoming mails with prio highest to OTRS Prio 5 very high)
$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
Module => 'Kernel::System::PostMaster::Filter::Match',
Match => {
Priority => 'High',
},
Set => {
'X-OTRS-Priority' => '5 very high',
},
Match => {
Priority => 'Low',
},
Set => {
'X-OTRS-Priority' => '1 very low',
},
};
... and it works splendidly.
Now, if someone could tell me why I get two emails to Postmaster instead of
one email to RAW ... ?
Rajendrakumar Premji Varsani BSc (Hons)
-----Original Message-----
From: Markus Ruecker [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 25, 2004 1:54 PM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] Customising OTRS
Hi,
> Folks, How do I go about tweeking the interface; I've started putting in
corporate logos and
> Suchlike but does anyone have any tips on setting colours etc?
Which OTRS version?
In version 1.2.3 you can do this with the css-Statements in the *.dtl files.
> Also, I've noticed that the Outlook priority marking is lost when the
emails
> get to OTRS. Any idea how to get around this? Customers have finally been > trained
> to use the correct priority markings and we'd hate to lose the > functionality!
Try this, it's without any warranty!
Add the following to /opt/otrs/Kernel/Config.pm
$Self->{'PostmasterX-Header'} = [
...
'X-Priority',
...
];
# Job Name: 1-Match
# (Set incoming mails with prio highest to OTRS Prio 5 very high)
$Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
Module => 'Kernel::System::PostMaster::Filter::Match',
Match => {
X-Priority => '1 (Highest)',
},
Set => {
'X-OTRS-Priority' => '5 very high',
},
};
Regards,
Markus Ruecker
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