in preferences you can change turn those notifications off

N.

Tuesday, August 10, 2004, 2:00:30 PM, you wrote:

VRP> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going
VRP> very well. One bug left.

 

VRP> We keep getting emails in OTRS like this:

 

 

VRP> From: OTRS System <[EMAIL PROTECTED]> 

VRP> To: OTRS System <[EMAIL PROTECTED]> 

VRP> Subject: [Ticket#: 2004080910000201] New State 'open'! 

VRP> Created: 08/10/2004 10:56:01 

 

 

VRP> *** THIS IS JUST A NOTE ***

 

VRP> The state of your ticket '2004080910000201' has been changed by 

VRP> 'Rajendrakumar Varsani' to 'open'.

 

VRP> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134

 

VRP> Your OTRS Notification Master

 

VRP> *** THIS IS JUST A NOTE ***

 

 

 

VRP> Why?

 

 

VRP> Rajendrakumar Premji Varsani BSc (Hons)

 



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