On 8/10/04 9:49 AM, "Marc Schlaile" wrote: > the second question I have is about the auto responses. in fact I would like > to send an email to the customer once his ticket has been closed. how can I > do that?
Afaik, the only way to do this is to reply to the customer and set Closed as the next action after your response. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
