I found a hard -coded work around.....
In the file $OTRSHome/Kernel/System/Email/SendMail.pm, when I comment and replace the 2 following lines (beginning at line 86 ...)
my @SOLO_address = Mail::Address->parse($Param{From});
$RealFrom = quotemeta($SOLO_address[0]->address());
By the 2 following lines
my @SOLO_address = 'myhardcoded-emailAdress';
my $RealFrom = 'myhardcoded-emailAdress';
It works;
I know this is not a good solution....but when I leave it, I get the following message from the web server and in the error_log file:
Unrecognised line:
OTRS System <[EMAIL PROTECTED]> at ../..//Kernel/System/Email/Sendmail.pm line 86, referer:
I dont think if this is bug related to the otrs version 1.2.4 I'm using with Apache 2.0.4 and perl 5.8.0 on RH9?
Regards and thanks for OTRS!!!!
Idrissa
> De: [EMAIL PROTECTED]
> A: [EMAIL PROTECTED];, [EMAIL PROTECTED]
> Objet: [otrs] Getting error While changing ticket from one queue to another
> Date: 13/08/2004
Hi Robert,
When I received ticket from customers and I want to change ticket from the "Raw" or Postmaster Queue to an assigned worker (let us say technician queue) I get the following error.
Wed Aug 11 18:12:16 2004] [error] [client 142.137.16.168] Unrecognised line:
OTRS System <ikonkobo at ele.etsmtl.ca> at ../..//Kernel/System/Email/Sendmail.pm line 86, referer:
http://142.137.16.49/otrs/index.pl?Action="">
the email ikonkobo at ele.etsmtl.ca is valid because it's my personnal one. Aend even if I desactive email option I get the same trouble.
Any help will be appreciated !
Regards
Idrissa
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