Dear Friends, I am planning to added the " Location & Teams " options in OTRS. So that in the big orginsations,many branchs can be easy reported to one agent. I need the following help:
1. Where to be added the output for displaying the Location & Teams option ? 2. Which String or Variable ( in which programs ) show the displaying other options like searching the mail id ? 3. Which Code has the details about the adding options ? Example : Queue, etc ... I am working in OTRS for the past one month I am able to change the codes as per my requirements. As my need is add the " Location & Teams " option in OTRS. Eager to hear from you soon. Thanks and Regards, Ramesh Kumar.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/