Marc Tardif wrote: > The OTRS FAQ (http://faq.otrs.org) covers deleting all tickets from > database. However, I would only want to delete all tickets from a > single queue.
Keep reading the docs! :-). Look here: http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040 for the answer. > > The reason for this request is that the POP3 mailbox polled by OTRS > receives unsolicited messages. These are then manually moved to the > JUNK queue. However, after a few days only, it has become apparent > that this queue will become needlessly big. Furthermore, the JUNK > queue is constantly blinking in the interface, giving the impression > messages within should be handled. However, junk is junk, there is > really no need to handle these messages. The generic agent is on a cron that you configure is automatically handled by a cron. You junk queue will be emptied every 20 minutes. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
