On Thu, 23 Sep 2004 14:52:43 -0400, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > Thanks very much for that info. Can I get a definition of "available" tickets?
The ticket has state "new" and has not been "locked" or responded to in any way. The ticket has state "open" and has been unlocked by a user or the system. > > What makes a ticket "available"? See above. > > What criteria define if a ticket is shown on the queueview page? See above. > MMP > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > > http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
