On Mon, 11 Oct 2004 13:33:02 +0200, Joaquim Homrighausen
<[EMAIL PROTECTED]> wrote:
Quoting Henry Combrinck <[EMAIL PROTECTED]>:
Interesting - our users and management hated the cerberus interface!
Too
brash, too flashy, too many colours, too american!
I don't like Cerberus either, for a number of reasons. But since I'm
only one of
many that has to use this "helpdesk system", I can't completely throw out
comments like "OTRS is confusing to me" :-)
Like I said, maybe someday OTRS will get a facelift that will suit the
people
here, I certainly hope so.
Would probably help to know what did they like better in cerberus and
what not. I checked last week the interface (samples) of the CRM Google
uses (http://www.neotonic.com/trakken/) and its interface could give
good ideas for future development. I don't know cerberus, but maybe
there are ideas to borrow.
grin
--
Now using M2, Opera's e-mail client: http://www.opera.com/m2/
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