Hi,
take a look at the archive of the german list [otrs-de] there are some people just trying to collect the money to get this feature programmed....
Li
[EMAIL PROTECTED] schrieb am 12.10.2004 12:58:29:
> Hi all,
>
> is it possible to assign an incoming Mail to an existing ticket?
>
> We often have the problem, that customers send mails without ticket
> number and those mails become new tickets in otrs. I would like to
> assign these Mails to another ticket as if it was a normal "reply".
>
> Is it possible? "Linking" the two tickets together is not enough,
> because the conversation in the agent-view is divided in more than one
> "stream".
>
>
> Best regards,
>
> Dirk Melchers.
>
> -----------------------------------------------------------------------
> Dirk Melchers NUREG Neue Medien Fon +49 911 32002-256
> [EMAIL PROTECTED] Dorfäckerstrasse 31 Fax +49 911 32002-299
> http://www.nureg.de D-90427 Nürnberg Mobil +49 172 935 46 70
> -----------------------------------------------------------------------
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
