What version of the system are you using?
If you are using 1.3.1 then you can set up a generic agent (through
the web interface) that will delete all tickets in a particluar
queue. Otherwise you will have to program the code into
GenericAgent.pm
Here is the code from my Agent.
# --
# [name of job] -> delete all tickets in queue 'Junk'
# --
'delete' => {
# get all tickets with these properties
Queue => 'Junk',
# new ticket properties
New => {
# DELETE!
Delete => 1,
},
},
I have a queue named "Junk". Any thing that I do not want, I just
stick in this queue and it is gone within 20 minutes. It does not
care about state, status, owner, etc. If it is in the junk queue, all
traces of it will be removed from the system.
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