Hi Dan
Dan Matthews wrote:
I'm looking for a way to add a ticket's priority to an agent notification. I was wondering if anyone knows where (in which file or module) the usable options such as <OTRS_TICKET_ID> are defined? If I could find this I might be able to make an <OTRS_TICKET_PRIORITY> option. I don't really care if it is numeric, so long as something is there.
Kernel/System/Ticket/Article.pm -> SendAgentNotification()
Thanks ============================== Dan Matthews Network Administrator Coleman Professional Services
Martin Edenhofer
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