one would imagine it would really depend on the size of the departments. for a small to medium business you wouldnt see this tool being that great a benefit - other than to create a searchable database for past events. but i would imagine the bigger the organisation the more uses this would have - espically when there are a number of people involved and priorities come into play.
i am using it for the helpdesk of an organisation that has a few hundred inquiries a day. hope that helps -----Original Message----- From: Erol YILDIZ [mailto:[EMAIL PROTECTED] Sent: Friday, 8 October 2004 8:11 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS as an internal help desk system Thanks for the reply. I have a LDAP server running on SuSE which has the authentication information and its has postfix configured to use LDAP, =) I will make OTRS make the customer authentication over LDAP and create the agent accounts myself over mysql and it will be ready to use.. =)) > Anybody tried to use OTRS as an internal helpdesk system for a whole > company? Can't say I have.. > I mean for example if someone from accounting dep. > has a request > from IT dep. he send his request throug the web interface of OTRS, if > someone from human resources dep. requests something from > another department > he sends a request from OTRS etc. > > Even if nobody uses OTRS for this aim, is it logical to use > OTRS this kind? Aculy sounds very logic.. only need that has to be met in the OTRS system is that the users or in this case Agents have a email-address. You could setup the different departments as customer-groups I suppose ? Ether way.. yes.. sounds like a good idea! Regards, Paddy _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
