On Fri, 22 Oct 2004 16:31:40 +0300, N.R. <[EMAIL PROTECTED]> wrote: > Maybe I'm missing something, but is is possible to see a summary > history of a customer ? Like all tickets and their emails in one page? > > For example look for a customer ID and then see everything associated > with him. Search is a bit clumsy, doesn't give any overview. >
Go all the way to the very bottom of search and look for the heading "Customer History Search". There is a single field you can search on "Customer ID". Type the ID in there and it will return all the tickets associated with that ID. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
