I think so. I didn't change that value. Few days ago I asked on this email list for the purpose of this new feature: "Is this ticket answered: yes/no", but I didn't get any response.
Cheers, Daniel > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pete > McDonnell > Sent: Tuesday, October 26, 2004 12:31 AM > To: 'User questions and discussions about OTRS.' > Subject: RE: [otrs] Time Units: Default Value ? > > Would something similar work for changing the default of "answered?" to > "Yes"? > > Thanks in advance. > > -Pete McDonnell > > -----Original Message----- > From: Daniel Balan [mailto:[EMAIL PROTECTED] > Sent: Monday, October 25, 2004 10:22 AM > To: 'User questions and discussions about OTRS.' > Subject: RE: [otrs] Time Units: Default Value ? > > > You just have to modify the following files: > /Kernel/Output/HTML/Standard/AgentClose.dtl > /Kernel/Output/HTML/Standard/AgentCompose.dtl > /Kernel/Output/HTML/Standard/AgentEmailNew.dtl > /Kernel/Output/HTML/Standard/AgentForward.dtl > /Kernel/Output/HTML/Standard/AgentNote.dtl > /Kernel/Output/HTML/Standard/AgentPhone.dtl > /Kernel/Output/HTML/Standard/AgentPhoneNew.dtl > /Kernel/Output/HTML/Standard/AgentPending.dtl > > (for Standard theme) as follows: > 1. set the value="1" at line: > <td><input type="text" name="TimeUnits" value="1" size="3"></td> > > 2. If you need the working time to increase as your operator is working on > the ticket please add this function: > <script language="JavaScript" type="text/javascript"> > <!-- > var n_worktime = 1; > > setInterval ("incTime()", 1000 * 60 ); > > function incTime() > { > n_worktime ++; > document.forms.compose.TimeUnits.value = n_worktime; > } > > //--> > </script> > > Hth, > > Daniel > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Franz > > Ferdinand Esberger > > Sent: Monday, October 25, 2004 5:05 PM > > To: User questions and discussions about OTRS. > > Subject: [otrs] Time Units: Default Value ? > > > > Hi everybody, > > > > Is there a way to set the default value for "Time Units" to another > > value than just "0" ? > > > > any comments appreciated > > greets > > > > Franz > > > > > > ______________________________________ > > Inflex - installed on mailserver for domain @technikum-wien.at > > Queries to: [EMAIL PROTECTED] > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f|r Ihr OTRS System? > > => http://www.otrs.de/ > > > > > > -- > > This message was scanned for spam and viruses by BitDefender > > For more information please visit http://www.bitdefender.com/ > > > > -- > This message was scanned for spam and viruses by BitDefender > For more information please visit http://www.bitdefender.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fur Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > -- > This message was scanned for spam and viruses by BitDefender > For more information please visit http://www.bitdefender.com/ -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
