On Tue, 26 Oct 2004 15:37:30 +0200, Franke Dirk <[EMAIL PROTECTED]> wrote: > > Hello, > > i am planning to install otrs and i have a question about the features of > otrs. > Does otrs support a knowledge base functionality? I mean a database > saved all problems and all solutions from every user? >
It saves all ticket history (problem and solution) for every customer. It also has an FAQ where you can create problem/solution documents. There is a search engine where you can enter words found in the: from, to, subject, body, tickets in certain queues, ticket owners, ticket state, etc (lots of ways to find tickets) and it will return all possible matches. There is not a search feature that will allow you to enter a problem and it will look through all the tickets for potential matches and give you solutions. I hope that answers the question. Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
