> Once I assign a ticket to one of my tech's personal queue, I can't see > it anymore. > > How can I view each tech's personal queue? If there is no > method, then > how can I manage my tech's workload?
Use the search button :) Search for the agent/owner=tech + State=new and open. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
