On Sat, 30 Oct 2004 03:24:56 +0800, Santosh Balan <[EMAIL PROTECTED]> wrote: > Hi All, > > I understand that the Agents will get a mail from OTRS, if they have any new ticket > in their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I > tried this for few of my users... > > ..but still I am not able to send mail to the agents in the QUEUE, whenever a new > ticket is assgined to their QUEUE. This is required, else the agent will not be > aware, unless he logs in to the OTRS system, that there is some new ticket in his > queue. > > Can sombody help ! I want to send mail to the concerned agents, whenever there is a > new ticket in their QUEUE ? >
Got it. A new ticket comes to another queue and then is moved to their queue = no message, right? In addition to New Ticket Notification, have them set Move Notification (a ticket is moved into the custom queue) to yes. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
