On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell
<[EMAIL PROTECTED]> wrote:
> Tyler, thanks so much for your detailed information. As I don't want
> tickets that have *just* been created to have the answered = 1 I believe the
> option of changing AgentCompose.pm makes more sense. I've located the
> following lines and will list a couple of ways in which I have attempted to
> change them. I've seen absolutely no change in the operation of the
> AgentCompose screen. Perhaps you can offer a quick pointer or two?
>
> Original:
> # set answerd
> $Self->{TicketObject}->TicketSetAnswered(
> TicketID => $Self->{TicketID},
> UserID => $Self->{UserID},
> Answered => $GetParam{Answered} || 0,
> );
> I've tried changing the 'Answered' line in the following ways (Sorry about
> my COMPLETE ignorance regarding perl programming!!!!)
>
> Answered => '1' || 0,
> Answered => '8' || 0, (a non-zero and non-one value)
> Answered => 1 || 0,
> Answered => 0 || 1,
> Etc...
>
> Thanks in advance...
>
Okay, here is a diff patch that will give you the behavior you want.
Note, this breaks the program and cause "Is Ticket Answered" to always
show "Yes" regardless of what is in the database; however, despite the
showing of "Yes", the value does update appropriately in the backend
so you should still get the ultimate goal of what you are trying to
achieve.
--- Kernel/Modules/AgentCompose.pm (revision 15)
+++ Kernel/Modules/AgentCompose.pm (working copy)
@@ -634,6 +634,7 @@
$Param{'StdAttachmentsStrg'} .= "</select>\n";
}
# answered strg
+ $Param{Answered} = undef;
if (defined($Param{Answered})) {
$Param{'AnsweredYesNoOption'} =
$Self->{LayoutObject}->OptionStrgHashRef(
Data => $Self->{ConfigObject}->Get('YesNoOptions'),
Hth,
Tyler Hepworth
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