On Tue, 2 Nov 2004 15:20:29 -0000, Varsani, Rajendrakumar (PSD) <[EMAIL PROTECTED]> wrote: > Hi Folks, > > On our system, once the pending time for a ticket is reached, OTRS keeps > reminding the Ticket Agent by emailing him of the fact that a ticket has > reached its reminder time. > > Every two hours!! > > How do I change this to just the once, or per week? Or failing that, less > preferably, how do I turn the feature off? >
Change the cron job otrs/var/cron/pending_jobs. It is currently set to execute every 2 hours. Set it to what you like. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
