Moin,
this is done by giving the same clients ID in the customer Base data sheet to all of them. In the German version (i am working wirth) it is called Kunden# and it is the field beneath the email adress. Put in always the same value for the groups that should read all their tickets.
hth, else ask.... ;-)
Li
[EMAIL PROTECTED] schrieb am 03.11.2004 19:43:55:
> Hey all I'm a relatively new OTRS user and I'm just exploring the
> program for future use. My issue is how do I allow certain
> customers to view others tickets? I need to be able to allow all
> the customers within a company to see each others tickets but not
> those of other companies under the company ticket tab. I have
> enabled Customer groups but have found that to be of no help, I'm
> probably missing something simple just haven't been able to solve
> the problem. Thanks for your time!
>
> Andrew
>
> [Bild entfernt]
> Andrew R. Blackstone
> Support Technician
> Homebase Technologies, Inc.
> 56 Housatonic Street
> Suite 2
> Lenox, MA 01240
> ph: (413) 637-1484
> email: [EMAIL PROTECTED]
>
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