On Thu, 4 Nov 2004 08:46:15 -0800, Davis, Paul <[EMAIL PROTECTED]> wrote:
>
>
>
> Hello;
>
> I am new to OTRS. I am using LDAP to authenticate to a Windows 2000 Server
> from a Linux box. Wondering where OTRS is grabbing the CustomerID info from
> and how I can solve this problem of Error: Need CustomerID!!! when I log
> on. The log on windows server shows AD/OTRS account I set up is
> successfully authenticating. Searching customers in OTRS with * shows all
> my users in active directory, but no CustomerID in their infos. I can log
> in successfully when I use the agent login, but no the customer page.
>
> Thanks in advance for the help!
>
The problem is going to be with your CustomerUser settings in
Config.pm. They should look like the following:
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['givenname', 'sn', 'mail'],
CustomerUserSearchFields =>
['displayName','sAMAccountName','givenname', 'sn',
'mail','description'],
CustomerUserPostMasterSearchFields =>
['displayName','sAMAccountName','givenname','sn','mail','description'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserCustomerIDs', 'CustomerIDs', 'wWWHomePage', 1, 0, 'var'
],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
The CustomerID is going to be the email address. You have to make
sure there is a valid address in the field: Email for every user that
you have in the directory.
Hth,
Tyler Hepworth
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