Michael Smith wrote:
Hello All:
I am moving over from years of using RT and am excited about this product. I am trying to figure out a fundamental design question and hope someone can provide a short answer.
In RT, incoming emails to particular addresses, say noc@, abuse@, peering@, are automatically directed via Sendmail aliases pipes to individual queues within RT. I can't figure out how to accomplish this task in OTRS. Once thing of note, the mail server that fronts these addresses has no POP accounts presently; all mail is forwarded via aliases to other servers for selective processing.
Is it possible to keep this model with OTRS or do I need to change the
way I view local mail delivery?
Hi Mike!
According to what i know you can accomplish this by doing the following: Set up the aliases to point to your main otrs e-mail address. then the mail should be already configured to be piped into Postmaster.pl. In OTRS AdminArea->queue&responses->queue add the relevant queues.
In AdminArea->system->E-mail addresses add the relevant e-mail addresses and assing the relevant queues you created before.
This should work. - let me know if it will ;-)
regards, Boris Ratner.
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