Hi Eric,
It has to be set in your MySQL Configuration File (my.cnf).
Regards,
Markus Ruecker
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> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Eric Assouad
> Sent: Monday, November 08, 2004 5:15 PM
> To: User questions and discussions about OTRS.
> Subject: RE: [otrs] error OTRS-PM-10
>
>
> Thanks Tyler, I am trying to find out how to change the max
> attachment size in the documentation, but I haven't found it
> yet. Could you tell me how?
>
> Thanks,
> Eric
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Tyler Hepworth
> Sent: Monday, November 08, 2004 9:09 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] error OTRS-PM-10
>
> On Mon, 8 Nov 2004 08:38:16 -0700, Eric Assouad
> <[EMAIL PROTECTED]> wrote:
> >
> > What does the message below mean and how can I fix it? It's happens
> > every night and is causing the e-mail to bounce and create a new
> > ticket everyday around midnight.
> >
> >
> > Got a packet bigger than 'max_allowed_packet', SQL: 'INSERT INTO
> > article_plain (article_id, body, create_time, create_by,
> change_time,
> > change_by) VALUES (2591, 'From [EMAIL PROTECTED] Thu Sep 2
> > 15:05:02 2004
> >
>
> Has to do with attachment size. The default only allows
> attachments of <= 2Mb. If an attachment larger than this
> comes in, you get the message. You have to increase the
> max_allowed_packet size and make sure your database supports
> the larger attachment as well.
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