I 've understood the method (at least ;-)), but it doesn't really solve my problem.
Several users got the same CustomerID as they shall be members of a company (by the way: thanx for this hint).
When I follow your advice, the CustomerID is put in the opening search field, but when I click on search, no results are presented.
I guess, the search form doesn't look in the field customer_id, but in the fields login and last_name, am I right?
So I tried it with the following code in the 'Map' attribute:
[ 'UserLogin', 'Login', 'login', 1, 0, 'var', '$Env{"CGIHandle"}?Action=AdminCustomerUser&Search=$QData{"UserLogin"}' ],
which takes the affect, that the login of the actual UserAgent is put in the searchbox.
I also tried:
[ 'CustomerLogin', 'Login', 'login', 1, 0, 'var', '$Env{"CGIHandle"}?Action=AdminCustomerUser&Search=$QData{"CustomerLogin"}' ],
but this variable CustomerLogin isn't recognized and so the searchbox keeps empty.
Anyone any ideas?
Thanx in advance
Markus Nagel
Robert Kehl schrieb:
EDV Tekomedia schrieb:
Is there any shorter way, e.g. giving all users access to edit customer information and creating a short link from the ticket zoom to edit the customer's details?
Use this in the 'Map' attribute in the CustomerUser definition in Config.pm:
[ 'UserCustomerID', 'CustomerID', 'o', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AdminCustomerUser&Search=$QData{"CustomerID"}' ],
hth,
Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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