> On Wed, Nov 24, 2004 at 04:09:18AM +0100, Mercator GmbH wrote: > > I have upgraded from 1.2.3. to 1.3.2 and now my ticket number starts at > > 1000001 > > > > but I had already counted up to 1012040 > > > > So, my old tickets will be overwritten!!! > > > > WHAT can I do? And HOW??? > > > > Urgent, please help, because my tickets are being overwritten right > > now!! > >
Did you remember to backup and restore var/* after the upgrade? Their is a file (ticket_counter or similar) in var that contains the count of the last ticket. You need this file to pickup where you left off. Hth, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
