Hi Damir, One quick question... I've been looking at (and working with :) ) your interval_to_seconds sub in conjunction with Date::Manip. One problem arises though. If a ticket is more than a month old, the DateCalc delta returns months as well. They get chunked off however when parsing to minutes. Have you considered this?
Kind regards, Edgar -----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Damir Dzeko Verzonden: dinsdag 30 november 2004 10:52 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] UnlockTickets.pl [EMAIL PROTECTED] wrote: > I have exactly the same problem, > > UnlockTickets.pl --timeout does not work, however UnlockTickets.pl --all > does work. Does anyone know a workarround for this problem? I noticed the same problem and fixed it. Try patching it with this patch. (Go into otrs/bin directory and run patch < UnlockTickets.pl.patch) Then, edit otrs/var/run/cron/unlock to call the script with argument --timeout-simple instead of --timeout (or further change the script, I decided to leave original code there and just add my part). Then run su otrs -c 'bin/Cron.sh start' -- that will fix the crontab of otrs user and you're ready to roll. Regs, D. -- Damir Dzeko \\\ <[EMAIL PROTECTED]> Ouroboros d.o.o. /// http://www.ouroboros.hr Gunduliceva 63 /// tel: +385 1 482-89-89 HR-10000 Zagreb \\\ fax: +385 1 482-89-79 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
