otrs has a Customer Interface Module, Instructions on how to tailor this to specific data entry requirements are included in the otrs documentation available at http://otrs.org/
Un-authenticated data entry is not really a good idea, especially if your users have a pretty basic understanding, and very especially in an academic environment. It is rather like bending over with a notice saying "kick me" on your behind :-) On Thu, 2004-12-02 at 01:09, James Pickard wrote: > Hi everyone, > > > > > > Firstly Iʼd like to qualify this by saying that my knowledge of OTRS > is only at a user level. We had OTRS installed for us by an IT > consultant and technically, I know very little about the system. > > > > > > What we are looking for is to have a webpage that users can go to, > fill in some mandatory fields in a form, and submit a job request that > way. I was hoping to not have to have the users log in to the system > (ie create an account, log in etc etc.) as ours users are very basic > and the less in their way, the better. > > > > > > One idea is to setup a webpage somewhere with the forms, have the > users enter the data making all fields mandatory, and then having it > submit, sending it via an email, to the OTRS system. > > > > But then I thought, Iʼm sure OTRS can do this and it go straight into > the system. But how? :0) > > > > > > Is there an easy way to set this up? Does anyone have any other ideas > for this scenario? > > > > > > Love to hear from you, > > > > > > Thanks in advance, > > > > > > James Pickard > > > > IT Support Officer > > St Hildas College > > The University of Melbourne > > College Crescent > > Parkville > > Victoria 3052 > > 9248 8401 > > [EMAIL PROTECTED] > > > > > > ______________________________________________________________________ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fr Ihr OTRS System? > => http://www.otrs.de/ -- Meum est propositum In tabernum mori, Graham Smith <[EMAIL PROTECTED]> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fόr Ihr OTRS System? => http://www.otrs.de/
