On Thu, 9 Dec 2004 11:05:47 -0700, Nav Dhunay <[EMAIL PROTECTED]> wrote:
> Should have stated, that I tried that. My OTRS is installed on Windows. The
> GenericAgenct functionality uses Unix/Linux "rm" to delete the tickets.
>
Really? What file and line did you get that from? Here is what I
understand the system to do:
var/cron/GenericAgent cron calls
bin/GenericAgent.pl calls
Kernel/System/GenericAgent.pm calls
Kernel/System/Ticket.pm
and the relevant code states:
sub TicketDelete {
[...]
Do(SQL => "DELETE FROM ticket WHERE id = $Param{TicketID}"))
$Self->ArticleDelete(%Param);
[...]
}
And following "ArticleDelete" into Kernel/System/Ticket/ArticleStorage*.pm
shows that any functions dealing with deletion of articles or
attachments uses the "unlink" command which is a perl function and
will work properly on both *nix and Windows.
Tyler
[snip]
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