I'm sorry to keep bothering you...
You're welcome.
> but it's not there either. > I'm in /opt/otrs and I don't see that file. However, I do
have that file in /opt/otrs/Kernel/System. But when I go to
Yep, this is it.
> ~otrs it takes me to /opt/otrs, which does not have that file.
~otrs means "the home of the otrs user", which is most likely to expand to /opt/otrs. I'm using ~otrs, because OTRS' home is not always there - on Debian, it's /usr/share/otrs, for example. To sum up: ~otrs and /opt/otrs is the same on your box.
hth,
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