Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]). 1. create an e-mail address in your system where to send the webform and which OTRS can POP ([EMAIL PROTECTED]) 2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be [EMAIL PROTECTED] of course) 3. create a queue in OTRS 4. create a POP3 address in OTRS to POP [EMAIL PROTECTED] 5. create a group in OTRS (Helpdesk?) 6. Add users to the group
I added a picture of OTRS that I use to tell people how OTRS works. Maybe it helps Regards, Peter -----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alex Verzonden: vrijdag 21 januari 2005 7:56 Aan: User questions and discussions about OTRS. Onderwerp: Re[2]: [otrs] ticket creation w/o registration Hello Adler, Friday, January 21, 2005, 2:08:53 AM, you wrote: > Alex, > What version are you installing? Linux, Win etc. Also you have to edit the > config.pm file in the kernel folder to your needs. Users don't need to > register to send tickets (Keep reading). BTW, I installed OTRS on a window > 2000 box and used edit plus to edit the files. I installed it on freebsd server. I know that users(customer) are able to send tickets, but I want to give them possibility to do it through web form. -- Best regards, Alex mailto:[EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
<<attachment: schema OTRS-en.jpg>>
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