Is there anyway to calculate the amount of time has ticket has been in a particular priority.
You will have to enter the source code to achieve this, or wait for the Workflow mechanisms introduced in later OTRS releases (2.0?).
hth,
Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
