Hi, I want to keep locked tickets visible in the queue (e.g. other colour), so that collegue-agents know who's working on what problem.
Is there a way to do that? Anne-Mie _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
