It seems as though if I comment out the following line (3209) in
/opt/otrs/Kernel/System/Ticket.pm that the full value of the ticket gets
stored. I'll have to do some testing to see what happens if I enter a value
with too many decimal places etc.
The line commented out is:
# $TimeUnit = int{$TimeUnit};
Might this break something else that I might not be aware of?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -----Original Message-----
> From: Gerold Gruber [mailto:[EMAIL PROTECTED]
> Sent: Friday, February 04, 2005 11:11 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Time Accounting
>
> In the installation I'm involved in we also use minutes
> (integer) as time units.
> At the end of the month a aggregate my units per ticket into
> a list and add this as appendix to my invoice, 'cause I get
> paid for handling tickets in this case.
>
> So I'm also 'raw' on the database:
> select tn, customer_id, sum (time_unit) from time_accounting
> ta , ticket t where ta.ticket_id = t.id and ta.create_by = 5
> and (ta.create_time >=
> '2005-01-01 00:00:00') and (ta.create_time < '2005-02-01
> 00:00:00') group by tn, customer_id order by tn;
>
> 5 is just my user id
>
> Hth
>
> Gerold
>
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