Hello All,
I am setting OTRS up again on a different machine and I had a
problem figuring out company tickets the first time around but finally got
it up and running. However this time I was able to set up the MultiUserIDs
and I have labeled mutliple users with the same secondary ID and I have also
turned on customer groups but they can't see company tickets. I am running
Redhat FC2 and I am running OTRS 1.3.2. Please let me know if anyone has
any ideas why the users can't view each others tickets under company
tickets. Thanks in advance!
Andrew Blackstone
Support Technician
Homebase Technologies, Inc.
56 Housatonic Street
Suite 2
Lenox, MA 01240
Ph: (413) 637-1484
Email: [EMAIL PROTECTED]
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